Contact us

Our team is here to help. Whether you need assistance with account setup or general inquiries, we’re ready to support you every step of the way.

 

Phone Support Hours: M-F 7:00 AM – 5:00 PM CT
Trade Desk: +1 (872) 814-6137 | Platform Support: +1 (872) 219-1231

 

Email Support: [email protected]

How to get quick support

Our Support is tailored to your every need. Start here to get all your questions answered quickly!

Email support

Have a question? Reach out via email and our support team will get back to you as soon as possible. Whether it’s account setup, brokerage connections, or general inquiries, we’re here to help.

Phone support

Prefer to talk it out? Give us a call during support hours to get personalized assistance from our team. We’re here to guide you through your brokerage connections and account setup.

Help Center

Find answers fast with our Help Center articles. From setup to troubleshooting, get the information you need to make the most of your brokerage experience at any time of the day.

Common support questions

What should I do if I cannot access my trading account?

If you have an open position and cannot access your account, call our Trade Desk at +1 (872) 814-6137. Our team will be able to close your trade and assist you further.

 

If you do not need urgent support and have platform issues or trouble connecting, check your internet connection and restart your device.

 

If the issue persists, visit our Help Center for troubleshooting guides or contact our Trade Desk via phone or email.

What platform can I use?

Topstep Brokerage exclusively supports TopstepX for your orders. It is built for traders, by traders, and is available through all major web browsers on any computer or mobile device.

What are the available products to trade?

Topstep Brokerage offers the most popular futures trading products from the CME Group, including mini and micro contracts. This includes the following exchanges: CME, CBOT, NYMEX, and COMEX. You can view all available products by clicking here.

Are there any countries or citizenships restricted from opening an account?

Brokerages may be unable to provide accounts to individuals located in certain countries around the world due to a variety of reasons.

Are you ready to trade futures?